Effective date:
Your data, protected
We apply technical and organisational measures aligned with EU standards to safeguard personal information.
Minimal collection
We only gather information necessary to deliver coaching, respond to inquiries, and improve our services.
01. Introduction
Kneesiovitael ("we", "us", "our") operates mindful eating coaching services from Amsterdam, Netherlands. This Privacy Policy explains what personal data we process, why we process it, how long we keep it, and what rights you have under the General Data Protection Regulation (GDPR) and applicable Dutch law.
By using our website, submitting a contact form, booking a discovery call, or enrolling in a coaching program, you acknowledge that you have read this policy. If you do not agree, please discontinue use of our services.
02. Data controller
The data controller responsible for your personal information is:
- Business name: Kneesiovitael
- Location: Amsterdam, Netherlands
- Email: service@kneesiovitael.world
- General inquiries: Contact form
For questions about data protection, you may contact us at the address above. We aim to respond within 30 days.
03. Personal data we collect
Information you provide directly
When you contact us or register for coaching, we may collect your name, email address, phone number, message content, coaching goals, scheduling preferences, and any health-related information you voluntarily share relevant to mindful eating coaching.
Information collected automatically
When you visit our website, we may automatically collect IP address, browser type, device identifiers, pages viewed, referring URLs, session duration, and cookie data as described in our Cookies Policy.
| Category | Examples | Source |
|---|---|---|
| Identity | Name, username | You / account |
| Contact | Email, phone | Contact form |
| Coaching | Goals, session notes | Sessions |
| Technical | IP, cookies, logs | Website |
| Payment | Billing details | Payment processor |
04. Purposes and legal basis
We process personal data only where we have a lawful basis under Article 6 GDPR:
- Contract performance: Delivering coaching sessions, managing bookings, and processing payments.
- Legitimate interests: Improving our website, preventing fraud, and communicating service updates — balanced against your rights.
- Consent: Marketing communications and non-essential cookies, which you may withdraw at any time.
- Legal obligation: Tax records, accounting, and compliance with applicable laws.
05. Sharing your information
We do not sell your personal data. We may share information with trusted processors who assist us under strict contractual terms, including hosting providers, email services, video conferencing platforms, payment processors, and analytics tools (only with consent for non-essential tracking).
We may disclose data when required by law, court order, or to protect the rights, safety, and property of our clients, staff, or the public.
International transfers outside the European Economic Area, if any, are protected by Standard Contractual Clauses or equivalent safeguards.
06. Data retention
We retain personal data only as long as necessary for the purposes described:
- Contact inquiries: up to 24 months after last communication
- Active coaching clients: duration of engagement plus 7 years for professional records
- Marketing consent records: until withdrawal plus proof period
- Website logs: typically 12 months
- Financial records: 7 years per Dutch tax requirements
07. Your rights under GDPR
Depending on your location, you may have the right to access, rectify, erase, restrict processing, object to processing, data portability, and withdraw consent. You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens (Dutch DPA) or your local supervisory authority.
To exercise any right, email service@kneesiovitael.world with sufficient detail to verify your identity. We will not discriminate against you for exercising your rights.
08. Security measures
We implement encryption in transit (HTTPS), access controls, secure storage for session notes, staff confidentiality agreements, and regular review of our data practices. No method of transmission over the internet is 100% secure; we encourage strong passwords and cautious sharing of sensitive health information.
09. Children's privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect data from children. If you believe a minor has provided us information, contact us immediately for deletion.
10. Changes to this policy
We may update this Privacy Policy to reflect legal, technical, or business developments. Material changes will be posted on this page with an updated effective date. Continued use after changes constitutes acceptance where permitted by law.
11. Contact us
Privacy enquiries
Email service@kneesiovitael.world or use our contact page. We respond within 30 days.